Refund and Returns Policy

At FastPrintStar.com, we strive to ensure customer satisfaction with our custom promotional products. If for any reason you are not completely satisfied with your order, please review our return policy below:

 

Eligibility

Returns are only accepted for custom promotional products that have manufacturing defects or errors on our part. We cannot accept returns for products with customer-provided artwork or designs.

 

Notification

To initiate a return, please contact our customer service team within 5 business days of receiving your order. Provide us with the order details, description of the issue, and supporting evidence such as clear photos showcasing the defect or error.

 

Return Authorization

Upon receiving your return request, our team will assess the situation and determine if a return is warranted. If approved, we will provide you with instructions on how to proceed.

 

Return Shipping Costs

Please be aware that return and exchange shipping fees are the responsibility of the buyer. If you choose to return or exchange a product, you will be responsible for covering the associated shipping costs. This includes both the return shipping of the original product and the shipping of the replacement item, if applicable.

 

Inspection and Resolution

Once we receive the returned product, our quality control team will inspect it to verify the reported defect or error. If the issue is confirmed, we will offer a replacement or refund according to your preference.

 

Refunds

Refunds will be processed using the original payment method within 3 business days after the return is approved. Please note that shipping fees and any applicable customization charges are non-refundable.

 

Non-Returnable Items

Custom promotional products without manufacturing defects or errors on our part are not eligible for returns. Additionally, any products that have been used, altered, or damaged by the customer will not be accepted.

 

Damaged in Transit

If your order arrives damaged due to shipping mishandling, please contact us immediately. We may require photos and a detailed description of the damage to process a claim with the shipping carrier.

 

Customer Responsibility

It is the customer’s responsibility to ensure the accuracy of the customization details provided during the ordering process. We are not responsible for errors or inaccuracies in the custom artwork or text provided by the customer.

 

Limited Liability

FastPrintStar.com shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our custom promotional products.

 

Please note that our return policy applies solely to custom promotional products and not to any non-customized or non-personalized items available on our website.

 

If you have any further questions or concerns regarding our return policy, please contact our customer service team. We appreciate your understanding and cooperation in adhering to these guidelines.